Obtaining a PC - Support

Support Issues:
Latest news on computer support issues.

Virtual HelpDesk:
When needing assistance with troubleshooting problems and tracking service calls for your Dell computer, Dell offers an online Virtual HelpDesk.  

Before entering the Virtual Help Desk you need to login to the Dell Premier Web pages with your premier username and password.  From the Premier Pages left margin menu, select Support and then click on Premier Support. Now enter your System Service Tag or your Express Service Code.  Once your computer information is retrieved, you'll have the following information at your finger tips: 

• System Configuration

• Service Parts Information

• Open Call(s) Status

• Current Warranty Information

To place a service call, you have access to Dell's higher education support number, 1-800-274-7799.  It may be helpful to have your computer accessible at the time of the call.  Dell support will require your System Service Tag and Express Service Code, found on the attached tag of your computer.